| Frequently Asked Questions (FAQ) |
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What is MemorialCare Link? |
MemorialCare Link is a web based application designed to provide safe and secure access to information contained within MemorialCare’s EMR. The system allows physician office practices and other external entities the ability to review a patient’s health information for patients that they have a specific relationship with. This ensures compliance with local, state and federal regulations for the release of Personal Health Information (PHI). |
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What kind of account should I select? |
- If you are a physician group and were referred to MemorialCare Link by one of our CTS’ please select “New Physician Practice Account”. With this type of account, patients will automatically be assigned to the account based on the physician’s relationship to that patient.
- If you are a company or site that was referred to MemorialCare Link by a case manager, discharge planner or someone from utilization review at one of our facilities, please select “New Release of Information (ROI) Account”. With this type of account, specific patient information will be “pushed” to the account.
- The “New Non-Physician Office Account” should only be used in specific cases where you are directed to fill out this type of account.
- If you have questions please contact our user support (see below)
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How long does it take to get an account? |
Once the account is submitted, generally it takes 2-3 business days to set up the account. |
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Do I have to fill out additional information besides the form on the web site? |
For Release of Information (ROI) accounts and Non-physician Office accounts a Protected Health Information (PHI) Access and Use Agreement will need to be filled out and mailed back to MemorialCare. The instructions will be given in the sign up process and are available here as well. |
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Once I submit the account what happens next? |
After the account has been approved and created, the Site Administrator you designate will receive an e-mail with the User IDs and training password information for each of your staff. The e-mail includes instructions on how to complete training. |
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Where do I go for training? |
The training is all web based and takes about 15-20 minutes to complete with a 10 question test at the end. The login for training is on the MemorialCare Link home page under the heading of “MemorialCare Link Training” on the right side of the page. |
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Is there additional information I can view or download on MemorialCare Link? |
Yes, on the training website, there is a handbook and various tip sheets under the heading of “Handbook and Tip Sheets” at the top of the page. |
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I completed training and passed my test, now what? |
The user account will be activated and an e-mail will be sent to the Site Administrator with the User ID and password for MemorialCare Link access. This usually takes 2-3 business days from the time the test is passed. |
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Who can reset my password? |
You can reset your own password at anytime. If you cannot login to do this, your Site Administrator can reset your password. If your Site Administrator cannot perform this function, our support staff can do this for you. |
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Does MemorialCare Link help my practice attest to Meaningful Use? |
No, MemorialCare Link does not address specific Meaningful User criteria but it is a valuable tool for physician office practices and chart reviewers. |
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I need support, how can I get it? |
You can call the MemorialCare Help Desk at 562-933-9450. Stay on the line after the phone message and tell the operator you are calling about MemorialCare Link.
Alternately, you can e-mail
or fill out our “Contact Us” Form on the web site. |
